Initial Consultation
Please bring current medication, other relevant medical information, the name and address of your doctor and any dental x-rays with you on your first appointment. Sometimes we refer for x-rays. Bost Clinic is fully private, please also bring any insurance papers on the initial consultation. The clinic is for GUM treatments only.
Treatment plans
It is important to have an initial consultation done first to assess the situation in the mouth. After a thorough clinical examination, your dentist will describe the treatment that she recommends (if any), an estimate of its cost and any alternatives that are available. Any relevant risks will be discussed. Where appropriate, the dentist will use visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment. The dentist can give you some information to take home if you’re unsure of any aspect of the treatment.
To maintain oral health you need to follow the advice your dentist or hygienist may give you relating to your treatment. Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for future treatment. If you do not understand your part in your care, please ask for an explanation.
A written estimate and treatment plan will be provided.
At Bost Clinic we are committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs.
Appointment times
We provide a range of appointment times for patients including late evenings on request on some days of the week. Usual opening hours are one week a month Monday-Saturday. Bost treatment days on request. We require a £500.- deposit for booking a Bost treatment. Saturday appointment also require full deposits. If you fly in or come from far for treatment, please let us know well in advance so we can accommodate your appointment at the most convenient time.
Clinic opening hours in 2024
2024 January week 3, February week 6/7 (7th - 13th), March week 11 (11th - 17th), April week 15 (8th - 13th), May week 20 (13th-18th), June week 23 (3rd-9th), July week 27 (1st - 5th), August week tbc, September week 36 (3rd - 8th), October week 41/42 (9th - 16th), November week 46 (11th - 17th), December week 50 (10th - 14th).
Natural health information from CNM regrading COVID-19 and building your immune system:
https://www.naturopathy-uk.com/coronavirus/
Cancellation policy
If you have to cancel your appointment you can call us on +44 (0)20 7935 0245 or email info@bostclinic.com (preferred). Please give us as much notice as possible, so someone else can be seen. We require a minimum of 48 hours notice (also over the weekend) for any cancellation or change you wish to make to a booking. We might have to charge a fee for cancelling within the 48 hours notice period. Missing an appointment incurs a 100% cancellation fee (min £90.-). Non-attendance will forfeit a free review appointment.
Patient confidentiality
We take patient confidentiality extremely seriously at Bost Clinic and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission.
Access
Please note that there is a staircase to go up to the treatment room so, unfortunately, it is not accessible for wheelchairs. If you do have a disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs. At 8 Devonshire Place the is a small elevator to the 3rd floor where the practice is situated.
Fees
Initial 1 hour consultation, including examination, extensive oral microbiome bacterial DNA test, gum health check, periodontal report where required, advice about treatment, small Xrays if necessary - £350.-
Hygiene maintenance standard with dentist up to 1 hour - from £190
Periodontal maintenance treatment stage I /II, extensive stain removal with dentist up to 1 hour £220
Extensive periodontal maintenance treatment stage III/IV, clearing out deep pockets, with dentist up to 1 hour £250
Splinting mobile teeth from £395
Emergency visit 30 minutes £90
Composite filling from £90
Cosmetic tooth bonding from £299
Pamper session 2 hours, extensive scaling new hand instruments, stain removal, polishing, probiotics, washes and sprays £750 (not for extensive periodontal disease then gum treatment will be advised)
Total oral microbiome test: Candida, periodontal Bacterial DNA related to periodontal disease £175
BOST Bone One Session Treatment between £2500 and £5000, depending on the severity of the gum disease. This includes the gum treatment, splinting, cosmetically building up of teeth where necessary and one or two 1 hour follow up appointments as discussed in the initial consultation. The fee will be discussed at your initial consultation. A £500 deposit is required to book the Bost treatment.
Essential fatty acid testing in clinic £95 / vitamin D test in clinic £55
If you have any comments
We recognise that regular feedback helps us improve our services. If you like to make a suggestion to us there is a suggestion box available at reception of Swallow Dental Clinic, or you can email info@bostclinic.com.
Practice policies (available on request)
Infection control policy
Confidentiality policy
Data Protection
Data Security policy
Should you require any further information, please let us know.
Complaints procedure
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint. If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. Suzanne Roelofs is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practicable. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint. If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed. When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include refunding fees paid, replacing treatment, referring you for specialist treatments or other solutions that meet your needs and resolve the compliant. We always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling (+44)(0)20 8253 0800 or visiting www.dentalcomplaints.org.uk
You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England. They can take action against a service provider that is not meeting their standards who may be able to help.
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling (+44) (0)20 7167 6000.
Preventive care
The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums, also from the inside out with nutritious foods.
Repairs and replacements
Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken. Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year. Full or partial refunds may also be given. Please contact us immediately if you experience difficulty with any treatment that we have provided.
CQC
The clinic is fully CQC compliant.
Referrals
Referrals from other practitioners are for the treatment of periodontal disease are accepted. Patients referred are treated solely for periodontal disease and see their general dentist for all other dental treatment. Dental practitioners can write a referral letter to: Suzanne Roelofs, at Swallow Dental, 8 Devonshire Place, W1G 6HP, London
Other information
We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake an extensive Initial Consultation during your first appointment in order to ascertain and agree your treatment needs. BOST may not be appropriate for every patient, treatment is conditional on a satisfactory initial assessment being carried out.
The following languages are spoken at the practice: English, Dutch, understanding of French and German. Please let us know should you require assistance with a different language.
Suzanne Roelofs trained as a dentist (MSc) in The Netherlands. Suzanne has special interest in periodontitis, practicing since 2002 and specifically focussed on gum treatments since 2011.
We are dedicated to you and we pay attention to the individual. We understand the needs of our patients, and ensure your treatment is done in complete confidence, and that you are involved in decisions about your care. We work as environmentally friendly as possible to benefit your body and the environment.