Initial Consultation
Please bring current medication, other relevant medical information, the name and address of your doctor and any dental x-rays with you on your first appointment. Sometimes we refer for x-rays. Bost Clinic is fully private, please also bring any insurance papers on the initial consultation.

Treatment plans

  • It is important to have an initial consultation done first to assess the situation in the mouth. After a thorough clinical examination, your dentist will describe the treatment that he or she recommends (if any), an estimate of its cost and any alternatives that are available. Any relevant risks will be discussed. Where appropriate, the dentist will use visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment. The dentist can give you some information to take home if you’re unsure of any aspect of the treatment.

  • To maintain oral health you need to follow the advice your dentist or hygienist may give you relating to your treatment. Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for future treatment. If you do not understand your part in your care, please ask for an explanation.

  • A written estimate and treatment plan will be provided.

  • At Bost Clinic we are committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs.

Patient confidentiality
We take patient confidentiality extremely seriously at Bost Clinic and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission.

Access
Please note that there is a staircase to go up to the treatment room so, unfortunately, it is not accessible for wheelchairs. If you do have a disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs. At 8 Devonshire Place the is a small elevator to the 3rd floor where the practice is situated.

Fees

  • Initial 1 hour consultation, including examination, gum health check, periodontal report where required, advice about treatment and bacterial DNA test - £250

  • Periodontal maintenance with dentist up to 1 hour - £145

  • Splinting from £390

  • Emergency visit 30 minutes - £75

  • Composite filling from £105

  • Cosmetic tooth bonding from £250

  • Test for Candida / Bacterial DNA / Periodontitis risk / Caries risk / aMMP-8 - £115 each

  • BOST Bone One Session Treatment between £2500 and £5000, depending on the severity of the gum disease. This includes the gum treatment, splinting, cosmetically building up of teeth where necessary and one or two 1 hour follow up appointments as discussed in the initial consultation. The fee will be discussed at your initial consultation. A £500 deposit is required to book the Bost treatment.

Appointment times
We provide a range of appointment times for patients including late evenings on request on some days of the week. Usual opening hours Tuesday and Wednesday 10am - 6pm, Bost treatment days on request.

Cancellation policy
If you have to cancel your appointment you can call us on +44 (0)20 7935 0245 or email info@bostclinic.com. Please give us as much notice as possible, so someone else can be seen. We require a minimum of 24 hours notice (48 hours over the weekend) for any cancellation or change you wish to make to a booking. We might have to charge a fee for cancelling within the 24 hours notice period. Missing an appointment incurs a 100% cancellation fee (min £75.-).

If you have any comments
We recognise that regular feedback helps us improve our services. If you like to make a suggestion to us there is a suggestion box available at reception of Swallow Dental Clinic.

Practice policies (available on request)

  • Infection control policy

  • Confidentiality policy

  • Data Protection

  • Data Security policy

Should you require any further information, please let us know.

Complaints procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint. If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. Suzanne Roelofs is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practicable. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint. If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed. When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include refunding fees paid, replacing treatment, referring you for specialist treatments or other solutions that meet your needs and resolve the compliant. We always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling (+44)(0)20 8253 0800 or visiting www.dentalcomplaints.org.uk

You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England. They can take action against a service provider that is not meeting their standards who may be able to help.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling (+44) (0)20 7167 6000.

Preventive care

The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums.

Repairs and replacements
Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken.  Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year.  Full or partial refunds may also be given.  Please contact us immediately if you experience difficulty with any treatment that we have provided.

CQC
Bost Clinic is fully CQC compliant.

Referrals
Bost Clinic accepts referrals from other practitioners for the treatment of periodontal disease.  Patients referred are treated solely for periodontal disease and see their general dentist for all other dental treatment. Dental practitioners can write a referral letter to me, Suzanne Roelofs, at Hale Clinic, 4 Harley Street, W1G 9PB, London or at Swallow Dental, 8 Devonshire Place, W1G 6HP, London

Other information
We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake an extensive Initial Consultation during your first appointment in order to ascertain and agree your treatment needs. BOST may not be appropriate for every patient, treatment is conditional on a satisfactory initial assessment being carried out.

The following languages are spoken at the practice: English, Dutch, understanding of French and German. Please let us know should you require assistance with a different language.

Suzanne Roelofs trained as a dentist (MSc) in The Netherlands. Suzanne has special interest in periodontitis, practicing BOST since 2011.

We are dedicated to you and we pay attention to the individual. We understand the needs of our patients, and ensure your treatment is done in complete confidence, and that you are involved in decisions about your care. We work as environmentally friendly as possible to benefit your body and the environment.